Quality & Authenticity Policy
At TheKoreanSkin, maintaining customer trust is one of our priorities. We are committed to offering carefully selected Korean skincare and beauty products and maintaining appropriate quality-control practices throughout our order fulfilment process.
Product Sourcing
We aim to source our products through reputable suppliers and distribution channels.
We do not intentionally sell counterfeit or imitation products.
Product Inspection
Where reasonably possible, products may be checked before dispatch for:
- Packaging condition
- Visible leakage or damage
- Seal condition
- Product information and labeling
- Batch or manufacturing information where available
- Expiry or recommended-use information where applicable
Storage & Handling
We aim to store and handle products under appropriate conditions and take reasonable care to protect products from unnecessary heat, moisture, contamination, or physical damage before dispatch.
Packaging Variations
Beauty brands may occasionally change packaging, labels, bottle designs, ingredient presentations, or product formulations.
As a result, packaging received by a customer may occasionally differ from photographs shown on our website while still representing the relevant product.
Authenticity Concerns
If you have a genuine concern regarding the authenticity or condition of a product purchased from TheKoreanSkin, contact us with:
- Your order number
- Product name
- Clear product photographs
- Packaging photographs
- Batch/lot information where available
- A description of your concern
Our team will review the information and assist you accordingly.
No False Certification Claim
Unless explicitly stated on an individual product page with supporting information, TheKoreanSkin does not represent that every product or the store itself holds a particular government, medical, dermatological, or independent quality certification.
Certifications or testing claims belonging to individual brands remain the responsibility of the relevant manufacturer or brand.
Product Results
Skincare results vary between individuals. We cannot guarantee that a particular product will produce identical results for every customer.
Customers should review ingredients before use, follow the manufacturer's directions, and discontinue use if significant irritation occurs.
For serious skin conditions or allergies, professional medical advice should be obtained before introducing new skincare products.
Contact Us
For quality or authenticity concerns:
Email: support@thekoreanskin.store
Phone: 0311-6632746
