Shipping Policy
Thank you for shopping with TheKoreanSkin. We aim to process and deliver your orders safely and as quickly as possible.
Order Processing
Orders are normally processed within 1–2 business days after order confirmation.
Orders placed on weekends, public holidays, or during major sales may require additional processing time.
Delivery Time
Estimated delivery time within Pakistan is generally:
- Major cities: approximately 2–5 business days
- Other cities and remote areas: approximately 3–7 business days
Delivery times are estimates and may vary depending on the courier service, weather conditions, public holidays, operational delays, or the customer's location.
Shipping Charges
Applicable delivery charges, if any, will be displayed during checkout or communicated before the order is confirmed.
Order Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Incorrect Address or Contact Information
Customers are responsible for providing a complete and accurate delivery address and active contact number.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges may apply for re-shipping.
Delayed or Missing Orders
Once an order has been handed over to the courier, unexpected courier delays may occur.
If your order is significantly delayed or you believe your parcel has been lost, please contact us so we can assist you with the courier investigation.
Damaged Package
If your parcel arrives damaged, please contact us as soon as possible and provide clear photographs or video of the parcel and product.
Contact
For shipping-related questions:
Email: support@thekoreanskin.store
Phone: 0311-6632746
