Return & Refund Policy
At TheKoreanSkin, customer satisfaction and product hygiene are important to us. Due to the personal-use and hygienic nature of skincare and cosmetic products, certain conditions apply to returns and exchanges.
Eligible Returns
A return, replacement, or refund request may be considered if:
- You received the wrong product.
- The product was damaged during delivery.
- The product arrived with broken, leaking, or seriously damaged packaging.
- The product received is materially different from what you ordered.
Please contact us within 48 hours of delivery if you receive an incorrect or damaged item.
Clear photographs or video of the product, packaging, and shipping label may be required to review your claim.
Unopened Products
If a return is approved for another eligible reason, the product must generally be:
- Unused
- Unopened
- In its original packaging
- With seals, labels, and packaging intact
- In resalable condition
Approved return requests should be made within 7 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, we generally cannot accept returns for:
- Opened skincare or cosmetic products
- Used or tested products
- Products with broken seals
- Products damaged after delivery due to improper handling
- Products returned without original packaging
- Products that a customer simply does not like after opening or using them
Skin Reactions & Product Suitability
Every person's skin is different. Results and reactions may vary depending on skin type, allergies, existing conditions, other products being used, and individual sensitivity.
A product cannot normally be returned solely because it did not provide the expected result or was unsuitable for a customer's skin after it had been opened or used.
We recommend checking ingredients carefully and performing a patch test before regular use.
Refunds
Once an approved return is received and inspected, we will inform you about the status of your refund.
Approved refunds are normally processed within 5–10 business days, although the final processing time may depend on the relevant payment provider or bank.
Original shipping charges may be non-refundable unless the return resulted from an error by TheKoreanSkin.
Return Shipping
If the wrong or damaged product was sent by us, reasonable return or replacement shipping arrangements may be provided.
For other approved returns, return shipping charges may be the customer's responsibility.
Do not send a product back before contacting our support team and receiving return instructions.
Contact Us
Email: support@thekoreanskin.store
Phone: 0311-6632746
